Experts have found that configuration management database software forms the keystone of the implementation of information technology infrastructure library (ITIL) frameworks. As the storehouse or repository of information that houses all of an organization’s data on information systems, this database outlines an organization’s hardware and software assets known as configuration items (CI). Any part of the IT environment that needs to be monitored to perform a function or deliver a service should have its own CI record on the configuration database. The database also defines the relationships and interdependencies between CIs in the network’s internal systems.
Because of the ubiquity of IT in business and the importance of adhering to regulations for safeguarding important information, configuration management database software is central to successful IT governance, risk management, and service delivery objectives. The repository helps organizations identify, monitor, and manage all components within a system.
Fascinatingly, the most advanced CMDB software is about even more than information technology. It can include data from other sources like asset management, human resources, cloud operations management, and identity access management. With the right configuration management database software, organizations can monitor changes to configurations as they occur in ITAM, HR, or any other area. The software also provides insight on the impact of such changes, discover the core cause of reported problems, and implement remedial troubleshooting to solve problems as needed. In short, companies use information recorded in the configuration management database software to drive decision-making and IT management across a host of processes and services.
Importance of CMDB-software for successful IT governance
Integrating expertly designed configuration management database software is essential to merging the conventional gap between business operations and IT. While businesses tend to invest a great deal of capital in infrastructure, management typically hands this inventory to the IT department. However, this can result in a disconnect between the infrastructure and the business side (which actually needs to deliver the products or services to customers). To resolve this, IT professionals must have policies and procedures in place to ensure that the IT system supports business objectives. CMDB-software is crucial to adequately oversee this process known as IT governance and ensuring top-quality business performance.
Without the best configuration management database software for IT governance, organizations would not be able to paint a clear, central reference point for IT assets and infrastructure. Nor would companies be able to use this data to attract investors or recruit the best talent. Without IT governance, risk management becomes insecure and service improvement loses its measuring rubric. In other words, a lack of configuration management database software means that businesses lose insight and reporting capabilities for the relationships between internal areas of their companies. Nevertheless, the more complex IT infrastructure grows, the more necessary it becomes to have a database software program in place to verify each component for management and improvement. CMDB-software programs provide the transparency and visibility needed for better management of CIs and related assets.
Importance of CMDB-software for achieving core business objectives
In addition to the areas of IT governance, risk assessment, and service monitoring, properly implemented CMDB helps businesses meet other core objectives. For one, the best configuration management database software is automated to help your company adapt to the ever-evolving technological landscape. A recent Forbes study found that as many as 89% of chief information officers (CIOs) believe that the challenges of keeping configuration databases updated in real-time can prevent businesses from performing effectively. Fortunately, expert CMDB-service providers can automate the population and maintenance of configuration management software. With automated data import and services, IT professionals can rest assured that organizational data and records are up-to-date when needed.
Along with keeping records updated at any given moment, configuration management database software is also paramount to tracking changes to configuration items over time. New research has found that technological disruption is the chief challenge facing IT leaders in the coming decade. While adjusting to changes in the technological landscape, IT professionals will need real data on the true cost and impact on technology for a specific job role. For example, a company may assign hardware (like a laptop or tablet) to an employee with job-specific software installed. If the employee leaves the company and returns the hardware, the employer may install different applications on the hardware and deploy it to an entirely different part of the company. To manage these changes, IT professionals can use configuration management database software metrics to track the cost and impact of the hardware across its company life cycle. This provides the company with realistic, data-driven ROI to make smart decisions in the future.
Finally, an effective CMDB-software program supports event, incident, and knowledge management. From the start, it is clear that a configuration management database serves as an information warehouse (and thereby can provide a comprehensive inventory of IT assets). In addition to this centralization of data, however, the software is indispensable to event and incident correction. For example, upon receiving an event or incident support ticket, an IT operator can use the database to obtain the CI record for the item and learn everything about its history ranging from supplier to previous patches for the CI item. Combined with tracking over time, this record creates a knowledge base for companies to conduct root-cause analysis of known issues, identify which CIs are most costly to support, and implement business-saving changes. From initial network discovery to this detailed auditing and reporting.