You might think that creating a customized business app is something that only the big corporations do, but nothing could be further from the truth. No matter the size or scale of your business, custom mobile app development brings innumerable benefits not just to your bottom line, but also to your brand identity, productivity, scalability, security and more commercial aspects, too.
Here are some of the many things that a customized app for your business will do:
Let’s You Offer More Value to Customers
Industry trends show that business owners increasingly rely on digital platforms and technology to both initiate and complete transactions with their customers. The digital side is now both the “salesman” making the cold calls, and the “salesman” closing the deals and helping follow-up with existing clients. A customized app allows you to make your service into a one-stop shop where customers can get everything they need wrapped up in a neat little package – communication, product purchases and payments, news on special offers, information on new products and services, the lot.
Boosts Your Brand Identity and Value
When you exist on the digital coat-tails of other services for your website, social media presence and more, your business always looks like a junior partner, no matter how large and successful you actually are in reality. With your own branded app, your business really looks like it has “arrived.” It stands independent with your logo and brand message emblazoned onto every smartphone and tablet screen from here to eternity.
Better Data Collection and Direct Feedback
From app reviews and data collected from the app and its users, you can really get a close-up and detailed understanding of your audience in ways that you just can’t through third-party applications and software. You can garner a lot from social media for instance, but that pales in comparison to what you can garner from a customized app for one simple reason – the app is customized. That means you set the rules and parameters on which data metrics are collected. It means you design the customer surveys, the feedback format, the communication style, and can target exactly what data you want.
Boosts Customer Loyalty
In the first benefit we discussed creating more value for your customers with an app. A natural result of this is greater loyalty, repeating business and a stronger, healthier bottom line. It costs far more to get new customers than it does to keep existing ones, after all. To your existing customers whose loyalty you are trying to guarantee, you can use your app to offer instant rewards, recommend products and services, and get them to become a part of your marketing strategy by asking that they share your app and services on social media – in exchange for more rewards, of course! Loyalty is easy to manage via your own app because, once again, it’s your code and your platform, you can do what you like with it!
When you’re customizing your own app, you can also tailor the security solutions to make them more formidable than the more generic “umbrella” security measures of larger organizations. You might think that a small homemade app would be less secure, but when you know exactly the forms of data you’re collecting and the kinds of transactions specific to your platform, you can pick and choose stronger security measures that work better for that environment. Bigger platforms go for more generic options because the kinds of data they collect are equally eclectic.